Frequently Asked Questions

Everything you need to know about your Biodance journey.

Are Biodance products suitable for sensitive skin?

Yes, our Bio-Collagen Real Deep Masks and skincare range are formulated with hypoallergenic ingredients and are clinically tested to be safe for all skin types, including sensitive skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on your location and customs processing.

Can I use the Bio-Collagen Real Deep Mask overnight?

Absolutely. For the best results, we recommend wearing the mask for at least 3-5 hours or overnight until it becomes transparent, allowing the active ingredients to fully absorb into the skin.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return or exchange.

Are your products cruelty-free?

Biodance is committed to ethical beauty. We do not test our products on animals, and we ensure our suppliers adhere to the same cruelty-free standards.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.